Arbitration is a private process where disputes are decided outside of court by a neutral arbitrator. In 2025, recent legal decisions have confirmed that many Uber passengers have agreed to resolve disputes through arbitration simply by using the app. These agreements are buried in Uber’s terms of service, which most riders accept without reading in detail.For passengers injured in Uber accidents, this means your claim may not be heard in a public courtroom. Instead, it will be decided behind closed doors in an arbitration hearing.
Does Arbitration Block You From Seeking Compensation?
No. Arbitration does not stop you from pursuing damages for medical bills, lost wages, or pain and suffering. It only changes how your case is handled. The process is generally faster and more private than a traditional lawsuit, but it also comes with certain limitations, such as less discovery and fewer opportunities to appeal.
Key Differences Between Court and Arbitration
- Speed and Privacy: Arbitration often concludes more quickly and keeps details out of the public record.
- Limited Discovery: Fewer opportunities to obtain documents or testimony from the other side.
- Finality: Arbitration decisions are difficult to overturn.
7 Steps to Strengthen an Uber Arbitration Injury Case
- Document Everything: Take photos, gather witness info, and get a copy of the police report. See our Uber accident evidence checklist.
- Report the Crash in the App: Keep screenshots and emails related to your report. See our guide on filing an Uber accident claim.
- Avoid Common Mistakes: Read our post on top mistakes after a rideshare accident.
- Preserve App Data: Save your trip receipt, driver info, and ride ID.
- Track Medical Treatment: Keep records of all care, prescriptions, and related expenses. See hidden rideshare accident costs.
- Understand the Timeline: Arbitration can be faster, but it still takes months. Learn more in our claim timeline guide.
- Get Legal Help: A lawyer familiar with Uber arbitration can position your case for the best possible result.
Can You Opt Out of Uber’s Arbitration Clause?
Sometimes. Uber periodically updates its terms of service and may give riders a short window to opt out of arbitration. However, if you miss this window, courts have generally enforced these agreements. That’s why it’s important to seek legal advice immediately after an accident if you’re unsure whether you are bound by arbitration.
Types of Damages Recoverable in Arbitration
- Emergency room visits and follow-up care
- Lost income and reduced earning capacity
- Pain and suffering
- Property damage
- Future medical expenses
When Uber’s Insurance Policy Applies
Uber’s insurance generally covers passengers during an active trip. Coverage amounts and rules may vary depending on local laws. For a breakdown of how liability works, see our article on liability in Uber accidents.
Final Thoughts
Forced arbitration is reshaping how Uber passenger injury claims are resolved in 2025. While it changes the forum, it doesn’t remove your right to pursue full compensation. Acting quickly, preserving evidence, and working with a lawyer experienced in Uber cases can help you navigate the process and protect your rights.
If you’ve been injured as an Uber passenger, contact us today for a free consultation.